1. Scope

1.1 These general terms and conditions (GTC) regulate the use of the appointment booking platform (hereinafter referred to as the "platform") and the booking of appointments via it. They apply to all users who register on the platform and book appointments (hereinafter referred to as the "user"). By registering and booking appointments, the user declares his agreement to these GTC.

1.2 The platform only serves as an intermediary between users and the respective service providers (hereinafter referred to as the "service provider"). The contract for booking an appointment is concluded directly between the user and the service provider.

2. Contracting party

The contract for booking an appointment is concluded between the user and the respective service provider. The operator of the platform (hereinafter referred to as the "platform operator") is not a contracting party to the appointment booking process, but merely provides the technical infrastructure.

3. Registration and user account

3.1 Registration is required to use the platform. To do this, the user must create a user account and log in with his personal data.

3.2 The user undertakes to provide truthful and complete information when registering and to keep his data up to date.

3.3 The user is responsible for maintaining the confidentiality of his registration data (user name and password) and is liable for all activities that take place under his account.

4. Appointment booking

4.1 The user can book appointments with the respective service providers via the platform. The availability of appointments, the fees and other details are displayed on the platform.

4.2 An appointment booking is made when the user clicks the "Book" button on the respective service provider page and confirms the booking. The appointment is confirmed by a corresponding notification from the service provider to the user.

4.3 The platform operator assumes no liability for the actual provision of the service or for the quality of the service provider's services. If there are problems with the appointment booking or the service, the user must contact the respective service provider directly.

5. Prices and payment

5.1 All prices stated on the platform are in the applicable currency (e.g. Euro) and include VAT, unless otherwise stated.

5.2 Payment for booked appointments is made using the payment methods offered on the platform, such as credit card, PayPal or other payment methods available at the time of booking.

5.3 The platform operator reserves the right to change or add the payment methods offered at any time.

6. Cancellation and refund

6.1 The cancellation of a booked appointment and the refund of payments are governed by the respective cancellation conditions of the service provider, which are displayed on the platform before booking.

6.2 If the service provider cancels the appointment, the user is entitled to a full refund of the fees already paid. The platform operator assumes no liability for the implementation or cancellation of appointments by the service provider.

6.3 The user may only cancel the appointment within the cancellation period set by the service provider and in accordance with the applicable cancellation guidelines.

7. Rights and obligations of users

7.1 The user undertakes to use the platform exclusively in accordance with the applicable laws and these terms and conditions.

7.2 The user may not distribute any content or data via the platform that infringes the rights of third parties, violates applicable law or impairs the use of the platform by other users.

7.3 The user undertakes to keep the agreed appointments and to inform the service provider in good time if he or she cannot keep the appointment.

8. Rights and obligations of the platform operator

8.1 The platform operator is entitled to make changes to the platform at any time, restrict use or block the platform temporarily or permanently if this is necessary for technical or legal reasons.

8.2 The platform operator guarantees an availability of the platform of at least 99% on average per year, excluding times when the platform is not accessible due to maintenance work or unforeseeable technical faults. Planned maintenance work will be announced in advance if possible.

8.3 The platform operator assumes no liability for damages caused by errors, interruptions or the unavailability of the platform, unless these were caused by intentional or grossly negligent behavior of the platform operator.

8.4 The platform operator assumes no liability no liability for the content of the services or the quality of the services provided by the service providers.

9. Liability

9.1 The platform operator's liability is limited to damages that are based on an intentional or grossly negligent breach of duty by the platform operator or one of its vicarious agents.

9.2 The platform operator assumes no liability for damages that arise from the use of the platform or from booking and keeping appointments, unless these damages were caused intentionally or through gross negligence by the platform operator or one of its vicarious agents.

9.3 The user indemnifies the platform operator against all claims by third parties that arise due to a violation of these terms and conditions by the user or due to the use of the platform.

10. Data protection

10.1 The protection of users' personal data is an important concern for the platform operator. All personal data is processed in accordance with the platform operator's data protection declaration.

10.2 The user agrees to the collection, processing and use of his personal data in accordance with the data protection declaration.

11. Changes to the General Terms and Conditions

11.1 The platform operator reserves the right to change these General Terms and Conditions at any time. The changes will be displayed to users on the platform and will come into effect upon publication unless the user objects within 14 days of publication.

11.2 In the event of an objection, the user has the option of deleting the user account. Otherwise, the amended General Terms and Conditions are deemed to have been accepted.

12. Final provisions

12.1 The law of the Federal Republic of Germany applies. The place of jurisdiction for all disputes in connection with the use of the platform is the registered office of the platform operator.

12.2 Should a provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected.

12.3 These General Terms and Conditions can also be made available in an electronic version, which can be viewed and downloaded by users at any time.

In all other respects, the Data processing agreement applies to providers.

Last updated: January 1, 2025